Introducing the Support Virtual Agent: Now Available Nationwide for All US Users

Update as of December 13th: We’re thrilled to announce that the Support Virtual Agent, after a successful test run with our Insider community, is now being launched to all players across the U.S. A big thank you goes out to the Insiders for their invaluable feedback and participation in testing this exciting new feature!

The Support Virtual Agent is a cutting-edge AI tool designed to simplify and speed up the resolution of support issues for Xbox players. As of today, select Xbox Insiders can start using this tool by heading over to support.xbox.com. This smart assistant is equipped to fetch relevant answers from support.xbox.com for a smoother experience when dealing with Xbox console and game-related queries. At the moment, the feature is exclusively available to Xbox Insiders in the United States who have English set as their preferred language. These users can now explore the Support Virtual Agent by logging in at support.xbox.com with their Insider Program credentials.

Your feedback is crucial to us in refining this feature, so as you interact with the Support Virtual Agent, feel free to share your thoughts. Simply click the “thumbs up” or “thumbs down” on the responses you receive, or you can hit the “Give feedback” button at the page’s bottom for more detailed feedback.

Getting Started with the Support Virtual Agent

From today, Xbox Insiders will notice the Support Virtual Agent on the “Contact us” page on support.xbox.com. Log in using your Xbox Insider account, and you’ll find an option to pose a question to the new Support Virtual Agent.

Once you select “Ask a question,” the Support Virtual Agent will pop up in a new browser window. You can engage with it through either text or voice queries, and it will provide relevant responses drawn from support.xbox.com. If the agent is unable to resolve your issue, you can request to chat with a live support representative during Xbox Support’s regular hours.

Throughout this trial period, you have the option to personalize your support experience by using the ellipsis menu icon. Here, you can choose between two different versions of the Support Virtual Agent.

Accessing Xbox Insider Support and Providing Feedback

If you’re an Xbox Insider seeking help, we invite you to join our community over at the Xbox Insider subreddit. Our team, moderators, and fellow Xbox Insiders are ready to assist you. Try to contribute to existing threads on similar topics before starting a new one. This method helps us support you more effectively! Additionally, you can send feedback straight to Team Xbox by following the steps listed under the “Report a problem online” section.

Not part of the Xbox Insider Program yet? Want to be among the first to try out new features and help shape the future of Xbox? Join today by downloading the Xbox Insider Hub for your Xbox Series X|S, Xbox One, or Windows PC.

For updates and more information on the Xbox Insider Program, be sure to follow us on Twitter at @XboxInsider.